Contoh surat komplain atau klaim bahasa Inggris dibutuhkan saat anda memesan barang yang tidak sesuai dengan pesanan. Dalam kasus surat keluhan dibawah tentang menerima sepatu yang sudah rusak dan ingin minta ganti rugi berupa uang.
Dear Sir or Madam,
I have recently ordered a new pair of shoes (item #999) from your website on September 9th. I received the order on September 14th. Unfortunately, when I opened it, I saw that the shoes were used. The shoes had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is 15ml.
To resolve the problem, I would like you to credit my account for the amount charged for my shoes; I have already went out and bought a new pair of shoes at my local shoes store so sending another would result in me having two pairs of the same shoes.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at +62-858-626161xx.
tag: korespondensi, keluhan, klaim, komplain